TERMS OF SERVICE &
PRIVACY POLICY

Please read these terms carefully before using RouteForge.

1. Acceptance of Terms

By accessing or using RouteForge at rf.waddleware.eu (the "Service"), creating an account, or purchasing tokens or a subscription, you ("User") agree to be legally bound by these Terms of Service and Privacy Policy ("Terms"). If you do not agree to these Terms in their entirety, you must not use the Service.

By checking the acceptance checkbox during registration, you confirm that you have read, understood, and agree to these Terms.

These Terms apply to all visitors, registered users, and paying customers of the Service.

2. Description of Service

RouteForge is a web-based multi-modal journey planning application that allows users to:

• Plan multi-stop routes using various transport modes (airplane, helicopter, ship, ferry, car, bus, bicycle, train, walk);
• Visualise routes on interactive maps with various tile styles;
• Export animated route videos (MP4) and GIF files;
• Store and retrieve saved routes on our servers (registered users only);
• Purchase export tokens and subscriptions for premium features.

The Service is provided on an "as is" and "as available" basis. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts

3.1 Registration

To access premium features, save routes, or purchase tokens, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at help@waddleware.eu of any unauthorised use of your account.

3.3 Age Requirement

You must be at least 16 years of age to create an account and use the paid features of the Service, in compliance with EU GDPR requirements for digital consent. Users under 16 may use the Service only under parental or guardian supervision.

3.4 Account Deletion

You may delete your account at any time via the Account Dashboard. Upon deletion, your personal data, saved routes, and token balance will be permanently removed from our systems. Any unused tokens or subscription time remaining at the time of deletion are non-refundable unless required by applicable law.

4. Tokens & Payments

4.1 Token System

RouteForge uses a token-based system for video and GIF exports. Tokens are a virtual in-app currency purchased via Stripe and used to unlock export operations. The current token costs for exports are:

4.2 Token Validity

Tokens are non-transferable between accounts and have no cash value. They cannot be exchanged for money or transferred to other users.

4.3 Pricing

All prices are displayed in Euros (EUR) and are inclusive of any applicable VAT where required. Prices are subject to change at our discretion. Changes will not affect tokens already purchased.

4.4 Payment Processing

All payments are processed securely via Stripe, a third-party payment processor. WaddleWare does not store any credit card or payment information on its servers. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy available at stripe.com/privacy.

4.5 Refund Policy

Token purchases are generally non-refundable once a transaction is completed, as tokens are a digital virtual currency that is consumed immediately upon use. If you believe you were charged in error, please contact us within 14 days of the transaction at help@waddleware.eu. Refunds are granted at our sole discretion and may be required under applicable EU consumer law.

5. Subscriptions

5.1 Pro Subscriptions

RouteForge offers monthly and annual Pro subscriptions. Pro subscriptions include a monthly allowance of 25 exports per billing period, plus access to all premium features. Unused monthly exports do not roll over to the following billing period.

5.2 Billing & Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually). Your subscription will automatically renew at the end of each period unless cancelled. You may cancel your subscription at any time via your Stripe customer portal or by contacting us.

5.3 Cancellation

Cancellation takes effect at the end of the current billing period. You retain access to Pro features until the period ends. No partial refunds are issued for the remaining subscription period, except where required by EU law.

6. Exports & Content

6.1 Your Content

Route data and waypoints you enter into RouteForge remain your property. We do not claim ownership of your route data. By using the Service, you grant WaddleWare a limited, non-exclusive licence to store and process your route data solely for the purpose of providing the Service.

6.2 Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Infringe upon the intellectual property rights of others;
• Transmit harmful, offensive, or illegal content;
• Attempt to reverse-engineer, scrape, or abuse the API or routing services;
• Resell or redistribute the Service without express written consent.

6.3 Map Tile Usage

Map tiles used within the Service are provided by third parties (OpenStreetMap, ESRI, CartoDB). Use of the Service is subject to the usage policies of these providers. Exported videos contain map imagery sourced from these providers; commercial use of exports may require compliance with their respective licences.

7. Limitation of Liability & Disclaimer of Warranties

7.1 No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WaddleWare does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

7.2 Service Availability

WaddleWare does not guarantee continuous, uninterrupted availability of the Service. The Service may be temporarily unavailable due to scheduled maintenance, server failures, third-party outages, or circumstances beyond our control. WaddleWare is not liable for any loss or damage resulting from Service unavailability or outages.

7.3 Data Loss

WaddleWare expressly disclaims any liability for the loss of user data, including but not limited to:

• Saved routes and waypoint data;
• Token balances;
• Account information;
• Export history.

While we implement reasonable measures to protect your data, we strongly recommend that you export and locally back up any important route data. We do not maintain off-site backups and cannot guarantee data recovery in the event of server failure.

7.4 Token & Subscription Loss

In the event of server failure, data corruption, or other technical issues, WaddleWare is not liable for the loss of purchased tokens or remaining subscription periods. We will make reasonable efforts to restore data, but cannot guarantee complete recovery.

7.5 Routing Accuracy

Routes generated by the Service are for visualisation and informational purposes only. WaddleWare does not guarantee the accuracy, completeness, or suitability of any route for actual navigation. Do not use RouteForge as a primary navigation tool.

7.6 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WaddleWare, ITS OPERATORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

WaddleWare's total aggregate liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to WaddleWare in the twelve (12) months preceding the claim, or €10.00, whichever is greater.

8. Data Collection & Privacy

8.1 Data We Collect

8.2 Data We Do NOT Collect

• Credit card numbers or full payment details (handled exclusively by Stripe);
• Device fingerprints or advertising identifiers;
• Location data beyond what you explicitly enter as waypoints;
• Browsing history outside of the Service.

8.3 No Advertising

RouteForge does not display advertisements and does not share your personal data with advertising networks or data brokers. We do not sell your personal information to third parties.

8.4 Data Storage

Your data is stored on servers operated by WaddleWare. Passwords are stored using bcrypt hashing and are never stored in plaintext. We implement industry-standard security measures, including HTTPS encryption for all data in transit.

9. Your GDPR Rights

As a user in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — You may request a copy of the personal data we hold about you.
• Right to rectification — You may request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — You may delete your account at any time, which triggers erasure of your personal data from our systems and from Stripe's records.
• Right to data portability — You may request an export of your saved routes as JSON files at any time by contacting us at help@waddleware.eu.
• Right to restriction of processing — You may request that we restrict processing of your data in certain circumstances.
• Right to object — You may object to the processing of your data.

9.1 Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to provide the Service you have registered for;
• Consent — you have explicitly agreed to these Terms;
• Legitimate interests — security, fraud prevention, and service improvement.

10. Cookies & Session Storage

RouteForge uses the following browser storage mechanisms:

• Session cookie (PHPSESSID) — strictly necessary for authentication. This is an httpOnly, SameSite=Strict cookie that expires after 30 days of inactivity. No tracking cookie.
• sessionStorage — used transiently to restore your route state after a Stripe payment redirect. This data is cleared when you close the browser tab.

We do not use tracking cookies, analytics cookies, or any third-party advertising cookies. No consent banner is required for strictly necessary cookies under the ePrivacy Directive.

11. Third-Party Services

The Service integrates the following third-party services, each governed by their own terms:

When you use the Service, your IP address may be transmitted to these providers as part of normal map tile loading and geocoding operations. We do not control these providers' data practices.

12. Termination

WaddleWare reserves the right to suspend or terminate your account at any time, without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or abused the Service. In case of termination for cause, no refund of tokens or subscription fees will be provided.

You may terminate your account at any time via the Account Dashboard. Termination by you does not entitle you to a refund of unused tokens or remaining subscription periods, except where required by applicable law.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this document and, where practicable, by displaying a notice within the application or sending an email to your registered address.

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may delete your account.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in the Slovak Republic.

If you are a consumer in the EU, you may also submit a complaint to your national consumer protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms or your personal data, please contact us:

By creating an account on RouteForge, you confirm that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.